Hi Drew, can i please get a replacement serial for BFD2? not sure how to PM you say just let me know what to do…
Drew, I have BFD1 and BFD2 needed serial numbers to make work.
Thank You
Post 2 for PM yada yada yada
Post 3 for PM yada yada yada
@vulcan1988 Posting has nothing to do with gaining PM privileges.
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Is sending a PM still the process for resolving this?
Yes. Or, alternatively you can create a ticket through support. It’s a crap shoot on which will be faster for you.
Ok. I have sent a PM twice in the last week and got no response. I guess it is time to raise a ticket. Thanks for getting back to me.
A week ago I wrote PM to you (login and reg. code to BFD2 and login to BFD3 account). I didn’t get any answer. Shall I wait longer or I did something wrong?
Kind regards
Mariusz
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Posting here in the hope that I can PM Drew
Making posts does not get you the ability to PM. Could you tell me where you saw that, so I can see if Drew can delete the post, please?
Here is how you get to PM:
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Reply 1 for the sake of being able to use the forum
Reply 2 for the sake of being able to use the forum
Reply 3 for the sake of being able to use the forum
Replying to posts has nothing to do with PM’ing privileges. Read the post/link just above yours.
Is there another way to request licenses for legacy products? I tried messaging @BFD_Drew last week but have not heard back. Perhaps I’m being impatient but I would really like to get my content installed on my new system.
Ron
You could try support@bfddrums.com
Steve
I will give it a shot. Thanks.
Ron
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I was unsuccessful in obtaining my serials by contacting @BFD_Drew so I followed @Steve63 's advice and contacted support@bfddrums.com and received the following response (Thank you!!!):
Thank you for contacting BFD Drums! It looks like you are reaching out to us for product or account support.
To reach us for support, please use the link below to navigate to our support portal and submit a new support ticket. This will guarantee your ticket gets to the right team and the best person to help:
For faster support, we encourage all of our customers to connect with us through live chat available on our portal (M-F 10:30 AM – 6 PM EST). We also offer extensive support guides through our portal which include important setup guides, solutions to common issues, and answers to popular questions. Feel free to browse and you may just find the answer you’re looking for!
I chose the chat option and had my replacement serial numbers within the hour. There was a question where none of the options applied to my question so I just picked one. The first person pased me off to a second person, he took my info and that was that.
Ron
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Okay. I also own the Kabuki expansion (not working, no presets, no grooves) and it is 2024! Is this bad luck (I am a looser, baby … ;-)) or is it still not working?