So I am a bit late to this thread - but I was getting the message “No packs and pack price catalogue” and it wouldn’t go away no matter what. I downloaded their license manager, in there, you’ll see your registered products. Click on BFD3 and you’ll see download options pop up to upgrade to 3.4 for Mac or pc. I upgraded, then restarted my machine, and now it works and I’m not getting the error message! I am on pro tools, on an older (2013) 27” iMac running Catalina or High Sierra (I forget which one - whichever is the newer one). Good luck!