Sadly, as I expected, support left the building with Drew. 
It is absolutely pathetic now.
Steve
My experiences with support this year have been fine. I have gotten responses within 24hrs. Maybe it varies by the type of issue?
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Is that via the ticket system?
I was actually refering to all thhe support Drew has given on the forum that no one else has over the years.
Steve
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Well yeah. You were replying to Dean’s post which looks like a ticket that he filed. Agreed though, that this Forum is in a bad place now. Users are forced to reply to other’s posts via PM because of the queue system and as @CHASER has pointed out, there’s still no section dedicated to BFD and eKit users.
You’re right, I filed two tickets, one was to do with the purchase of a product, I already have the solution less than 24 hours later, serms there’s priorities.
However imo a product purchased that does not install correctly or work as it should is just as important.