OK, you want some context. I have had nothing but issues with BFD. the “Snarkyness” comes from the fact there has never been a time when BFD has worked correctly. my latest issue is that BFD Loads and updates as usual. I can see my purchases and the authorizations are all there working and I see the kits and pieces. but there are no sounds and when clicking or dragging there are no images or audio. if BFD actually replied to my customer support ticket i might be less snarky. are either of you ( doublestrokeroll / popitup) em[ployees of BFD? here is a video of my situation (no `audio) https://www.dropbox.com/scl/fi/uvy2wref5sjitpi7j9a4f/Screen-Recording-2025-03-11-at-08.48.04.mov?rlkey=i3ioceg8beca06e9abp18rxpt&dl=0