# \[NOT A BUG\] Can't input Product SN#

**URL:** https://forum.bfddrums.com/t/not-a-bug-cant-input-product-sn/1880
**Category:** Archive
**Created:** [November 17, 2021, 9:50pm UTC](https://forum.bfddrums.com/t/not-a-bug-cant-input-product-sn/1880 "2021-11-17T21:50:57Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![lambro](https://forum.bfddrums.com/user_avatar/forum.bfddrums.com/lambro/32/608_2.png) [@lambro](https://forum.bfddrums.com/u/lambro)
#### Post date: [November 17, 2021, 9:50pm UTC](https://forum.bfddrums.com/t/not-a-bug-cant-input-product-sn/1880/1 "2021-11-17T21:50:57Z")

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Got a London SN# from Drew, the register new product button on InMusic takes me to a window that has a greyed out (21) in the field, then only allows 15 characters…not enough

the LM has no area for a code input…any ideas? tx -L

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### Author: ![kafka](https://forum.bfddrums.com/letter_avatar_proxy/v4/letter/k/3d9bf3/32.png) [@kafka](https://forum.bfddrums.com/u/kafka)
#### Post date: [November 17, 2021, 9:59pm UTC](https://forum.bfddrums.com/t/not-a-bug-cant-input-product-sn/1880/2 "2021-11-17T21:59:02Z")

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> [@lambro](#):
>
> the LM has no area for a code input…any ideas? tx -L

On the LM, at the top, there’s Products-\>Register Product Serial. That will take the long serial #.

 ![License Manager](https://forum.bfddrums.com/uploads/default/original/1X/fae6feb5a6aa6850ec35285b14fd431ab1d63a40.jpeg)

Don’t know what’s up with the website. That looks more like a packaging bar code.

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<div class="post-metadata">

### Author: ![lambro](https://forum.bfddrums.com/user_avatar/forum.bfddrums.com/lambro/32/608_2.png) [@lambro](https://forum.bfddrums.com/u/lambro)
#### Post date: [November 17, 2021, 10:20pm UTC](https://forum.bfddrums.com/t/not-a-bug-cant-input-product-sn/1880/3 "2021-11-17T22:20:55Z")

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thanks K, the window for input is not in my LM, its in the top CPU header…aasn’t even looking there

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### Author: ![kafka](https://forum.bfddrums.com/letter_avatar_proxy/v4/letter/k/3d9bf3/32.png) [@kafka](https://forum.bfddrums.com/u/kafka)
#### Post date: [November 17, 2021, 10:34pm UTC](https://forum.bfddrums.com/t/not-a-bug-cant-input-product-sn/1880/4 "2021-11-17T22:34:21Z")

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Yeah, it’s up at that thing at the top. I’m not sure what it’s called. It’s not down on the window itself.

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### Author: ![Steve63](https://forum.bfddrums.com/user_avatar/forum.bfddrums.com/steve63/32/10_2.png) [@Steve63](https://forum.bfddrums.com/u/Steve63)
#### Post date: [November 18, 2021, 6:58pm UTC](https://forum.bfddrums.com/t/not-a-bug-cant-input-product-sn/1880/5 "2021-11-18T18:58:35Z")

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Yeah, it’s under, Products/Register Product Serial.

Steve

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### Author: ![exBFD\_Drew](https://forum.bfddrums.com/user_avatar/forum.bfddrums.com/exbfd_drew/32/17_2.png) [@exBFD\_Drew](https://forum.bfddrums.com/u/exBFD_Drew)
#### Post date: [November 19, 2021, 11:54am UTC](https://forum.bfddrums.com/t/not-a-bug-cant-input-product-sn/1880/6 "2021-11-19T11:54:43Z")

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Heya - this isn’t a bug, the register field on the website is for hardware only. Not software. Web-team need to make that clear; they’ve got it in their list of things to address already.

For BFD, do all registration and authorization through the BFD License Manager application.