[EXPECTED BEHAVIOR] License manager not responding

Bully for you @Steve63. Unfortunately still not working for me (and others I would guess).LM logs me in but then fails to retrieve products list. Two error dialogs. ‘Our server was unable to process the request. Please try again shortly. Server Message:’ and then ‘Could not connect to the server. Please try again shortly.’

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Right, I’ve got it. I got the list only when I logged out and then using a browser logged back in to my account. That might help others sort it hopefully? What a PITA.

Nay, Nay thrice nay. Everything looked like it was authorised but then when I open up an Oblivion preset in BFD standalaone loads of frigging yellow triangles. I’m beyond gutted at this stage.

Standalone: works fine.
Plugin:said license error.
LM: can’t connect.

This is beyond a joke now.

Sorry, I wasn’t saying it worked for me to rub peoples face in it, I should have clarified that maybe opening the LM then BFD3, then the LM again might help other people.

As I said, I was going to log in and out again to see if that worked.
I thought the LM always uses your browser to log in but could be wrong.
If it does always use your browser, maybe something is stopping it calling home?

You could try uninstalling and reinstalling the LM.

I’m assuming you’re suing the 3.4.2.4 build of BFD3?
I know it doesn’t solve your problem right now but I think BFD are aware there is still a bug with the LM

Steve

Does it work in your sequencer and are you trying to licence new kits?

Steve

Nope, it doesn’t work in Studio One which is 100% of my usage. I am not trying to licence anything new. It worked fine yesterday. It simply lost the authorizations and claims I am not logged in to my inMusic account and the LM can’t connect.

OK. So what I had to do is remove all my content paths and one by one add them back. So BFD was not searching the content paths, another bug.

So it seems there are multiple issues.
I have the LM off
I have the Wifi off.
Under those conditions, BFD 3.4.2 works fine for several days - perhaps a week or more, and then decides on its own to dump authorizations?
And then of course when you turn the wifi back on to run the LM - it can’t connect, it can’t find, it can’t confirm or deny, it doesn’t know what happened - It has Alzheimer’s.

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Continuing the discussion from License manager not responding:

Aaand now standalone said goodbye too. Just great. I am so lucky not to make money with music and just be a paying customer. Get the servers up and running or whatever you messed up…

Same here, still not working. Blank license manager.

If BFD wasn’t my favourite sounding drum software I would never use it. Thank god Superior Drummer 3 has midi maps for BFD3 or I would get nothing done. That said, I have to start bouncing to audio from now on at the end of sessions just to have something to listen on days when this thing doesn’t want to work.

And just to rant some more, I just noticed BFD3 is $429.99CAD new (I’ve been a user since BFD1). How can they sell this to new users right now? It’s absurd.

Alright, end of rant.

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Ps. Poor Drew must be so stressed out as well. I hope he gets a raise.

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I’ve just had this as well (for the first time)

I’m not 100% but it just seems like it’s a connection error to server.

Mine came back on straight away after re opening licence manager.

Neil.

Okay, up and running again. I had to log out of license manager app itself (User>Log out) itself and log back in. Previously I was just closing it and reopening to see if it worked. I even deleted and reinstalled it and that didn’t work.

Anyway, hope log out/log in works for others.

Edit: Now BFD is just crashing on startup…over and over.

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this is getting ridiculous. i show no listing in control panel (windows10) of the license manager… just BFD3 and related kits and components. although i show it in start menu and explorer (file location) but when i try to uninstall it … it sends me back to the control panel where it is not listed. lol

and inmusic HAS NO DOWNLOAD FOR BFD3… in my account under downloads for BFD3 it has a link to the license manager lol which freezes on launch, will not uninstall and reinstalling on top of what is there on the system does nothing… freezes on start up.

luckily BFD3 is working at the moment but that will probably soon quit. from speaking with support (email) not long ago i was told that the license manager refreshes authorization once a month. hence why authorizations go red and have to re-authorize them. this makes no sense but apparently the license manager has to be online at least once a month?

looks like i may have to delete EVERYTHING soon and start over if they don’t get this sorted and fast before LM wants to call home and locks me completely out with no use of my software. :frowning: seems inmusic hasn’t got a clue and maybe that is why they will not respond. after all this is claimed to be a ‘support’ forum lol

this is all i get now…

Technically, this is a user support forum and not the official place to go for support.
I think that’s the case with most software forums that I’m aware of.

You don’t have to uninstall the licence manager via the windows control panel, just go to;
C:\Program Files\BFD Drums\BFD License Manager and deleted the folder.

If you have something like ccleaner it can sometimes be useful to clear out any residual registry entries so I’d suggest running that, then reinstall the licence manager.

If you do go down the, ‘reinstall everything’ route, you don’t need to delete your libraries, grooves and presets, just uninstall BFD3 itself.

Hope that helps

Steve

This is what @BFD_Drew had mentioned and said he was trying to convince them of their folly.
I thought it would be 3 or 6 months before a refresh was needed, not monthly.

I think this is a seriously bad move on their behalf that may well lose them a lot of custom and certainly won’t gain them any. They seem to be shooting themselves in the foot on this one.

I thought it was a bug at first and I’m still hoping it is,either that or they’re just trying it out and are having teething problems.

If they are determined to ignore their user-base and press on with this, the least they could do would be to implicate some kind of warning system that gives the user a weeks notice to go on-line and refresh their auths rather than have them bewildered and angry an unable to use their product that they paid for.

Steve

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yes i agree this is a terrible move on their part. even the crappy codemeter protection Vengeance Sound uses for Avenger that so many hate refreshes i think in 90 days so those that may be traveling abroad don’t have much of an issue. once a month is ridiculous imo

i may try the folder deletion and see if that takes for the LM. i don’t want to remove BFD3 if i can help it since things are working for the time being. as for the libs i don’t think i will have to bother like i did last time since all are new installs via the new LM. i had to redo them all to get BFD3 working at least for me.

cheers

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well the deleted LM folder and reinstall has the same result which makes no sense. it doesn’t load far enough to even get any graphics :frowning: i suppose i will wait until everything goes tits up before i reinstall the BFD3 program. thnx for tryin’ steve

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Sorry to hear that and sorry I’m out of ideas for suggestions.

Steve