# Authorisation issues. Please help!
**URL:** https://forum.bfddrums.com/t/authorisation-issues-please-help/3262
**Category:** Bug Reports
**Created:** [June 13, 2022, 2:58pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262 "2022-06-13T14:58:59Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@stariain](https://forum.bfddrums.com/u/stariain)
#### Post date: [June 13, 2022, 2:58pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/1 "2022-06-13T14:58:59Z")
Ive recently upgraded my mac and I cant get BFD to work.
I have tried in vain to get a response from FXpansion and had no success
I purchased BFD2 in 2013 and then upgraded to BFD3 around 2018
I have the activation codes for both on my FXexpansion online account and have entered them into the licence manager, but the licence manager is asking me for a code for BFD1, which i dont have as I never had the product in the first place. This causes BFD to lock up ‘because the licence file is corrupt’
If anyone can help me with this it would be much appreciated, where are the FXpansion staff? Ive launched 3 support tickets over the last 2 months and not had a single reply…
I cant say what version of BFD3 I am on because the licence manager issue causes the ‘about BFD’ checkbox to be grayed out,
Imac 2013 Catalina Logic X 10.6.3 BFD3.?
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### Author:  [@Fender\_Bender](https://forum.bfddrums.com/u/Fender_Bender)
#### Post date: [June 13, 2022, 4:16pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/2 "2022-06-13T16:16:05Z")
@stariain Fxpansion is no longer apart of BFD, at least long term and BFD3 is no longer updated by them. You can still access your account and downloads, but probably not much longer. It is now owned/run by BFD Drums/inMusic. You should have received an email to migrate your account.
What you need to do is create a new account at [https://www.bfddrums.com](https://www.bfddrums.com) with **the same email address** as your Fxpansion account. This is very important to be able to migrate to the new BFD system. This should create the new account with inMusic, the parent company.
After that, login to your Fxpansion account and under your account details, there should be a link to Migrate your account. Follow the instructions. You should be eligible for a free select expansion as well.
Here is some more info on the migration process.
> **[BFD now available from bfddrums.com](https://www.fxpansion.com/news/bfd-migration-inmusic/)**
>
> Migrate your BFD products and account
After the migration is complete, go back to the new BFD Drums website and download the latest License Manager. This is a different manager than the Fxpansion one altogether, so make sure you use the new one from here on out.
[https://www.bfddrums.com/downloads.html](https://www.bfddrums.com/downloads.html)
Install it, login to the new LM. It should open a web browser page taking you to the inMusic website where you’ll sign in. It should prompt you to close the page. Now you should be logged into the new LM and your migrated products should display. Now download and install the new BFD3+Core Content and any expansions.
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### Author:  [@stariain](https://forum.bfddrums.com/u/stariain)
#### Post date: [June 14, 2022, 6:00am UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/3 "2022-06-14T06:00:59Z")
Thankyou for this! Very much appreciated, ill give it a go!
Cheers
Iain
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### Author:  [@stariain](https://forum.bfddrums.com/u/stariain)
#### Post date: [June 14, 2022, 7:33am UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/4 "2022-06-14T07:33:06Z")
Ive successfully gone through the migration process and run the new licence manager. It has seen and authorised my serial numbers, but on the downloads page, it has a green bar and 543.1GB displayed?
It seems to have hung, and there is no way I need half a terabyte of content
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### Author:  [@shanabit](https://forum.bfddrums.com/u/shanabit)
#### Post date: [June 14, 2022, 12:01pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/5 "2022-06-14T12:01:35Z")
Click on the license tab then click your bfd to download it
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### Author:  [@Fender\_Bender](https://forum.bfddrums.com/u/Fender_Bender)
#### Post date: [June 14, 2022, 1:54pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/6 "2022-06-14T13:54:04Z")
That GB number is telling you how much free storage space you have on whatever drive/folder you have chosen for your BFD downloads (you can change that in LM preferences). The green bar is how much space has been used. I don’t find it entirely accurate anyways.
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### Author:  [@stariain](https://forum.bfddrums.com/u/stariain)
#### Post date: [June 14, 2022, 4:06pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/7 "2022-06-14T16:06:53Z")
Thankyou, that has worked well, I have all my BFD3 content sorted and licenced
Im having problems with my BFD 2 content. The licence from my FXpansion account hasnt transferred into the new BFD licence manager
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### Author:  [@stariain](https://forum.bfddrums.com/u/stariain)
#### Post date: [June 14, 2022, 4:07pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/8 "2022-06-14T16:07:23Z")
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### Author:  [@Fender\_Bender](https://forum.bfddrums.com/u/Fender_Bender)
#### Post date: [June 14, 2022, 4:24pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/9 "2022-06-14T16:24:48Z")
BFD 1, 2 and Eco are legacy products not eligible for migration. However, you can get a replacement serial # for BFD2, which is London Sessions. PM Drew with your BFD2 serial and email address and he will get you a new one.
Add that new serial # in the LM, authorize and download the content. It’s the same samples, but you won’t be able to use the older BFD2 sample library with this BFD3, as they are different libraries by name.
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### Author:  [@stariain](https://forum.bfddrums.com/u/stariain)
#### Post date: [June 14, 2022, 4:47pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/10 "2022-06-14T16:47:50Z")
I take it you mean BFD\_drew? I cant find a way to message him, ive visited his profile but theres no option I can see to send a message
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### Author:  [@Fender\_Bender](https://forum.bfddrums.com/u/Fender_Bender)
#### Post date: [June 14, 2022, 5:01pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/11 "2022-06-14T17:01:49Z")
@stariain Yes that Drew. The message option would be in blue at the top right of a user’s profile page. Read this to be able to send PM’s to users.
> [@How to use BFD2 Content in BFD 3.4?](https://forum.bfddrums.com/t/how-to-use-bfd2-content-in-bfd-3-4/82/35):
>
> Here are the official rules for getting bumped up a level so you can message: Get to trust level 1 by… \*\*\* Entering at least 5 topics\*\* \*\*\* Reading at least 30 posts\*\* \*\*\* Spend a total of 10 minutes reading posts\*\* By reading they just mean slowly scrolling by a post. This is set by the software (not BFD) to keep spammers out. It works pretty well.
You can just write some short nonsense in other posts if you have to engage in a few other posts.
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### Author:  [@stariain](https://forum.bfddrums.com/u/stariain)
#### Post date: [June 14, 2022, 7:08pm UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/12 "2022-06-14T19:08:55Z")
@Fender_Bender Thanks again, Much appreciated! 🙂
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### Author:  [@maximumdembo](https://forum.bfddrums.com/u/maximumdembo)
#### Post date: [June 15, 2022, 1:03am UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/13 "2022-06-15T01:03:34Z")
Literally coulda just @exBFD_Drew him 🙂
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### Author:  [@Fender\_Bender](https://forum.bfddrums.com/u/Fender_Bender)
#### Post date: [June 15, 2022, 1:56am UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/14 "2022-06-15T01:56:55Z")
Yes, but one doesn’t really want to be posting their serials and email in a post, so a PM is the only real way.
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### Author:  [@maximumdembo](https://forum.bfddrums.com/u/maximumdembo)
#### Post date: [June 15, 2022, 2:10am UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/15 "2022-06-15T02:10:14Z")
I wasnt suggesting anything other than using the bat signal to alert Drew to someone needing a conversation with him. It looks snarkier than I meant it, I think? 🙂
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### Author:  [@Fender\_Bender](https://forum.bfddrums.com/u/Fender_Bender)
#### Post date: [June 15, 2022, 2:40am UTC](https://forum.bfddrums.com/t/authorisation-issues-please-help/3262/16 "2022-06-15T02:40:54Z")
Ah, gotcha. Blee blop bloop.